Q&A's with Brian Bass, of Audio Interiors 05/24/2010
![]() 1. How long has Audio Interiors been in business? 11 years 2. How did the two of you end up going into business together? We have been friends since High School, I had just sold my computer business and Danny had just started Audio Interiors and working out of his truck, he wanted to grow AI and I wanted to get involved in the A/V business, we met for lunch and the rest is history. 3. Do each of you perform different aspects of the company? Danny works more on the technical side of the business and I work on the administrative side. 4. Did each of you go to school to learn your profession, or did you learn it on the job? I went to ASU to study Computer Information Systems, Computer Science and Accounting. Danny got most of his knowledge on the job. 5. Do you offer free estimates to your customers? Yes 6. When you provide a quote, is installation included in that quote, or is the installation separate? We usually include the cost for installation unless the customer request it not included. 7. Do you provide your customers with on-site service personnel that can answer customers questions as they arise? Absolutely 8. What is your favorite piece of equipment that you have displayed in the Coastal Home Gallery, and why? (I realize I am talking to two of you, so there may be two different answers here.) My favorite would have to be the Media Room, graphics on the acoustical panels, the way the audio fills the room, the comfortable seating arrangement and the starfield ceiling. 9. Is your equipment easy to learn how to operate? Yes, we make the equipment we install VERY easy and user friendly by installing custom configured remote controls with 1-button press control. 10. How do you keep up with all of the changing technology so that you can keep your customers abreast of the newest advancements in your industry? Monthly meetings with manufactures, monthly A/V trade magazines and annual A/V conferences in Indianapolis. 11. Do you offer total and complete home audio and visual needs? Can you provide as little or as much as a customer would want? (ie: could you hook up a television, all the way to providing music throughout a whole home?) Yes, we provide any and all equipment for a low voltage solution. For instance we can hook-up and mount a customer purchased TV and audio system, configure and connect home automation, or install control lighting and HVAC control for one touch panel. We do it all. 12. Do you work on boats? Yes, we are a full service marine A/V and electronics business. We can integrate marine A/V and electronics in order to be able to display GPS and charts not only up on the bridge but also on every TV in the boat. 13. Call you tell your customers about Vision Art? We have that displayed here in the Coastal Home Gallery, and I find it amazing. The VisionArt is a product that allows the customer to mount a TV in a location where a picture would be better suited. It's a high quality picture frame with a reproduction picture that is on canvas and when the TV is powered on the picture rolls up in top of the picture frame so you are able to view the TV. When the TV is powered off the picture is rolled back down in position as to cover up the TV. When the TV is off you can not tell there is a TV behind the picture. 14. Are you products warrantied? Do you offer any other type of warranty or service contract for your customers? Yes, all products come with at least a 1 year warranty. We do offer additional on-site warranties which include a 3 hour response time with a direct replacement at our expense. These types of warranties have been very beneficial to customers who really are not interested in doing without their audio or video systems, not even for a day. We are there within 3 hours and we get them back up and going. 15. Can you provide products for outdoor usage? If so, will your products withstand the harsh environment of living on the coast? Yes, we provide a complete line of outdoor speakers and TVs. Our outdoor speakers range from rock, flower bed, fish, frog and planter speakers. Our outdoor TVs from Runco and SunBrite are built with weatherproof enclosures that offer internal cooling and heating devices which are controlled by a themostat. You can wash these TVs off with a water hose. 16. If a customer would like to add on a Home Theater or Media Room, will you work with the builder, or can you recommend a builder to homeowners who are looking? Yes, we would work with the builder to be completely involved in the engineering process of the customers media room and if the customer is looking to us to provide the builder then we would refer to the our list of AI approved builders and provide them with most qualified builder so my customer receives the A/V solution they are expecting. 17. Do you offer lighting and climate control systems as well? Yes, we are a complete A/V and automation provider. If the customer is looking for a GREEN house, energy savings or simply convenience. We offer all types of solutions with control lighting and climate control, and of course 1 button control. 18. Can you provide business audio/video needs for local businesses? We provide complete commercial A/V solutions included but not limited too: boardrooms, control lighting, night club systems, video conferencing, automation for presentations and intercoms for schools. 19. What can you offer your customers that is they can not receive from anywhere else? We provide full support for all of the services we provide before, during, and after the installation. We keep an abundance of equipment and parts in our stock. These extras are there for the customer, so we will be there when they need us. The customer will be pleasantly surprised to find a company who truly approaches technology with people in mind. 20. Is there anything else that you would like for us to know about Audio Interiors? With an Audio Interiors integrated system, you can be assured that you will be provided with the finest in design, engineering, products, installation, training, maintenance and services. CommentsLeave a Reply |



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